On Wednesday 19 October, Envato Market sites suffered a prolonged incident and were intermittently unavailable for over eight hours. The incident began at 01:56 AEDT (Tuesday, 18 October 2016, 14:56 UTC) and ended at 10:22 AEDT (Tuesday, 18 October 2016, 11:22 UTC). During this time, users would have seen our “Maintenance” page intermittently and therefore would not have been able to interact with the sites. The issue was caused by an inaccessible directory on a shared filesystem, which in turn was caused by a volume filling to capacity. The incident duration was 8 hours 26 minutes; total downtime of the sites was 2 hours 56 minutes.
We’re sorry this happened. During the periods of downtime, the site was completely unavailable. Users couldn’t find or purchase items, authors couldn’t add or manage their items. We’ve let our users down and let ourselves down too. We aim higher than this and are working to ensure it doesn’t happen again.
In the spirit of our “Tell it like it is” company value, we are sharing the details of this incident with the public.